Refund policy

At Smart Sloppy, we want you to be completely satisfied with your purchase.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received
  • Unworn or unused, with tags
  • In its original packaging
  • You must provide a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
info@smart-sloppy.com

Return shipping address:

1863 76th ST APT B1 NY Brooklyn 11214
United States
📞 +1 (512) 285-8992

If your return is approved, we will provide:

  • A return shipping label
  • Instructions on how and where to send your package

⚠️ Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately at info@smart-sloppy.com so we can resolve the issue.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Additionally:

  • Sale items and gift cards are non-refundable

If you’re unsure, feel free to contact us before purchasing.

Exchanges

The fastest way to exchange an item is:

  1. Return the original item
  2. Once approved, place a new order

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to:

  • Cancel or return your order within 14 days
  • No justification required

Conditions:

  • Item must be unused, with tags, and in original packaging
  • Proof of purchase is required

Refunds

Once we receive and inspect your return:

  • We will notify you if the refund is approved or rejected
  • If approved, your refund will be processed to your original payment method within 10 business days

Please note:

  • Banks or credit card providers may take additional time to process refunds

If more than 15 business days have passed since approval, contact us at:
info@smart-sloppy.com