Warranty Policy – Smart Sloppy

At Smart Sloppy, we stand behind the quality of our products and are committed to providing reliable customer support.

Warranty Coverage

We offer a 1-Year Limited Warranty on our electronic massage and beauty devices, starting from the date of delivery.

This warranty covers manufacturing defects and workmanship issues under normal and intended use.

What Is Covered

• Defects in materials or workmanship
• Malfunctions under normal use
• Performance issues caused by manufacturing faults

What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, abuse, or improper operation
• Accidental damage (drops, impacts, or liquid exposure)
• Unauthorized modifications or repairs
• Normal wear and tear
• Cosmetic damage that does not affect functionality

How to Make a Warranty Claim

To submit a warranty claim, please contact us with the following information:

• Order number
• Proof of purchase
• Description of the issue
• Photos or videos showing the problem (if applicable)

📧 Email: info@smart-sloppy.com

Our support team will review your request and respond within 1–3 business days.

Warranty Resolution

If your claim is approved, we may offer one of the following solutions at our discretion:

• Replacement of the product
• Repair of the product
• Partial or full refund

Replacement products do not reset or extend the original warranty period.

Shipping Costs for Warranty Claims

• If the issue is confirmed as a manufacturing defect, we will cover the shipping cost for replacement
• In other cases, shipping fees may apply

Limitation of Liability

This warranty is limited to repair, replacement, or refund of the product only.
Smart Sloppy is not responsible for any indirect or consequential damages.

Contact Information

For warranty-related inquiries, please contact us:

Smart Sloppy
📧 info@smart-sloppy.com